Covid-19 Update

Due to the current guidance in place, our business has changed over the last few weeks. However, we are working hard to continue doing what we love, sourcing local food and serving our community, albeit a little differently to normal!

Our farm shop is open with some additional measures in place to help keep us all safe. These include a maximum number of people in the shop at any one time, distancing markers on the floor, one person shopping only (no groups or children, sorry) and no cash accepted.

If you wish to shop with us but are self-isolating, you can use our contactless click and collect service. Simply browse our online shop range and add to your basket as you go. When you are finished head to the checkout page where you can select a date and time slot for your collection. When you arrive at the farm shop, we’ll bring your shopping to your car for you!

Covid-19 FAQ’s 

Are you open?

Yes, we are! Our farm shop is open from 9am until 4pm Monday until Saturday. We are closed on Sunday and Monday for the foreseeable future to help us keep our shelves stocked and our team well rested, fit and healthy. You can either visit us to shop or shop online through our click and collect service. 

Is it safe to visit the farm shop?

We advise anyone who isn’t feeling well or showing symptoms to avoid visiting us. If you would like to visit the farm shop, we currently have a few additional measures in place to make our shop as safe as possible. These are:

I need to have my children with me when shopping, how can I still shop with you?

We do not want to exclude anyone who would like to shop with us. We also have a duty to ensure that the shop is as safe as possible and controlling little ones in small spaces can be tricky when there is so much to tempt them. Please do drop us a line with your particular situation and we’ll do our best to help. You can also use our click and collect service and we’ll bring your shopping to you. More info is at the bottom of this page.

How can I order food from you?

We have an online shop offering a click and collect service with an ever-increasing range of products available. You can browse through our products adding to your basket as you go. When you have finished shopping, head to the checkout page where you can select a date and time slot to collect your order from the farm shop. 

There is also some guidance towards the bottom of this page.

How do I collect my order?

When you order, you will receive a confirmation with a mobile number to call. When you arrive at the car park, call the number and let us know what car you are in, open your boot and we’ll pop your shopping in the boot for you.

Do you deliver?

We are delivering to those that are vulnerable and cannot use our click and collect service only. 

Currently, we are delivering to local towns and villages to the farm shop on Thursday and Friday only. Minimum order is £40. More details can be found here. 

Can I change my order?

Unfortunately, due to the volume of orders at the moment, we are unable to allow alterations to your order after it has been placed.

Do you have any issues with stock?

We have restrictions on a few lines but most of our fresh produce which we source directly from local farmers, growers and producers are in good supply.

Can I place a regular order?

You can place an order each week, however, we are unable to set up a subscription type service currently.

Can I order for other people?

Yes! Due to the volume of orders, it would be very beneficial to you and us to group together with families or neighbours to collate your orders and make one order with us.

Can I still use my loyalty card?

If you are shopping in our farm shop you can still use your Hartley Farm Loyalty Card. However, we currently do not have the ability for you to use your loyalty card through our online shop. We are currently working on a separate loyalty system for our online shop and we’ll keep you posted on progress!

Placing an order

You have one of two options to place an order with us. Minimum order is £25

 

1.

Browse our selection of food boxes and other items on our online store. You can then add the products you want to your basket, then when you come to checkout, you can choose a delivery date and time and finally pay for your order. You will then receive a confirmation email with instructions of how to collect your order from the car park with a phone number to ring to let us know when you arrive.

Take me to the online shop >

 

or 2.

Email us using the contact box below. You will receive an automated message confirming your email has got to us. We will then reply confirming your collection date, we currently have a 2-3 day turnaround on orders placed. On the day of your collection, we will then call you to take payment over the phone and confirm your order is ready to collect. We will also give you the number to call to let us know when you arrive in the car park.

* Please note we are unable to take orders left on our answerphone.*

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