Online Shop FAQs
How do I place an order?
You can browse our range by heading to our online shop. You can navigate around the shop adding items to you basket as you go. When you are ready head to the checkout page where you’ll need to fill in your billing and shipping details, delivery preferences before finally making your payment.
Do I need to create an account?
Although you can checkout as a guest, we recommend creating an account with us. You will then be able to see previous orders, manage your shipping and billing details along with your account details for future orders.
What delivery options are there?
Currently, you can utilise our click and collect service or local delivery service on Tuesdays and Fridays. We do also offer a national courier service for some items like our hampers. We hope to be offering nationwide delivery for some our our fresh produce soon.
How do I collect my click and collect order?
When you order, you will receive a confirmation with the date and timeslot you have chosen to collect. Just head to the farm shop and let one of the team know you are here to collect your order. Collection points may change during times of high demand.
Do you deliver?
We are currently delivering to local towns and villages to the farm shop on Tuesdays and Fridays with a minimum order of £25 and a £5 delivery charge (£10 for Christmas orders). Place your order by Saturday for Tuesday delivery, and by Wednesday for Friday delivery.
We deliver to an approximate 5-mile radius of the farm shop. You can check if we deliver to your postcode by entering it in the postcode checker banner at the top of the page.
Can I change my order?
Unfortunately we are unable to allow alterations to your order after it has been placed.
Can I change my delivery or collection day?
If we have available collection or delivery slots for your required date we will do our best to change this. Contact firstname.lastname@example.org to find out more.
Can I place a regular order?
You can place an order each week, however, we are unable to set up a subscription type service currently.
Can I still use my loyalty card?
If you are shopping in our farm shop you can still use your Hartley Farm Loyalty Card. However, we currently do not have the ability for you to use your loyalty card through our online shop. We are currently working on a separate loyalty system for our online shop and we’ll keep you posted on progress!