Online Farm Shop
High Welfare Meat & Local Produce

Fifth Generation
Sustainable Family Farm

Delivery & Returns

1

Order online

2

Select delivery or collection options

3

Pay securely online

4

Enjoy fresh farm food

Delivery Details

How much does shipping cost?
Collection from Hartley Farm Shop or Neston Farm Shop is FREE. Collections can be made Monday to Saturday 9am to 5pm or Sunday 10am to 4pm.

Standard Delivery to a UK address Monday to Friday is £6.95

How quickly will my order arrive?
Our aim is to deliver orders placed before midday within 3 working days from receipt of your order, this is dependent on whether the items ordered are in stock.

We will send you a notification email when your order has been dispatched.

How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
I have Special Delivery instructions. What should I do?
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01225 864948 or email us at hello@hartley-farm.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01225 864948 or by email at hello@hartley-farm.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us. Please do not return a damaged order to us without contacting us first

Where do I collect my order from?
You are able to collect your order from either Hartley Farm Shop or Neston Farm Shop by choosing the relevant option at the checkout. At this point delivery charges will be removed. Please choose your date of collection at the checkout.

You can collect your order from:

Hartley Farm Shop

Winsley

Bradford on Avon

Wiltshire

BA15 2JB

Returns

What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01225 864948 or by email at hello@hartley-farm.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us. Please do not return a damaged order to us without contacting us first

Sharing our passion for food and farming

With 5 generations and over 100 years of farming experience in the family, we are hugely passionate about producing & serving the best food in our family-run farm shop & kitchen.